Terms of Service

1. Who these terms are with

SerenLuxe Unisex Saloon is operated by Sai Tanay Enterprises at 1st Floor, Above Karachi Bakery, SBR Towers, Madhapur, Hyderabad, Telangana 500081, GSTIN 36AWVPD0962B1ZM. Using this site or booking with us means these terms apply.

2. Bookings

A booking made here is a request for a slot. It is ours to accept, and we confirm it by phone or WhatsApp on the number you gave. Until then, treat the time as held rather than guaranteed. Please give us a mobile number you actually answer — a booking we cannot confirm is a booking we may release.

Slots are limited per time and are allocated first come, first served. If a specific stylist matters to you, say so when we call; we will do our best, but we cannot promise a named person on a given day.

3. Prices, taxes and payment

Prices on this site are in Indian rupees, are onwards prices, and are exclusive of taxes — the same basis as our printed menu. A price marked from is a starting price: hair length, thickness, product quantity and the condition of what we are working with change the final figure. We will tell you the full price before we start, and it will not move after that without you agreeing to it.

Hair treatment pricing varies with hair density and length. Hair extensions are quoted after a consultation, never over the phone.

Payment is due at the end of the appointment, by cash, UPI or card. We do not take an advance to hold an ordinary slot. Published prices can change, and a change does not affect a service already quoted to you at the chair.

4. Packages and offers

Packages are a fixed set of services at a set price, valid for the period printed on them, and are booked as a set. Offers run for the dates stated, cannot be combined with each other unless we say so, and can be withdrawn for future bookings at any time. Anything already booked at an offer price stands.

5. Health, allergies and patch tests

Tell us before we start about allergies, skin sensitivities, recent treatments, medication, pregnancy or any medical condition affecting skin, scalp or nails. We need it to work safely, and we will keep it to ourselves.

Colour and chemical services need a patch test at least 48 hours beforehand if you have not had that service with us before. If you decline the test we may decline the service — that is us being careful, not difficult. Salon services are cosmetic, not medical treatment, and are not a substitute for seeing a doctor.

6. Results

We will tell you honestly what is achievable on your hair or skin before we begin, including when the answer is that it will take more than one sitting. Outcomes depend on your natural texture, colour history and aftercare, so we describe results rather than guarantee them. Aftercare advice given at the chair is part of the service — following it matters as much as the work itself.

7. In the salon

Children are welcome and should stay with the adult who brought them. Please keep personal belongings with you; we cannot accept responsibility for items left behind, though we will always try to reunite you with them. We may decline or stop a service where a guest is abusive to staff, visibly intoxicated, or where proceeding would be unsafe.

8. Photographs

We sometimes photograph our work. We will ask first, every time, and no is a complete answer that changes nothing about your appointment. If you agreed once and change your mind, tell us and we will take the picture down.

9. Cancellations

Cancellations, rescheduling, no-shows and refunds are covered in the Cancellation & Refunds policy, which forms part of these terms.

10. This website

We keep service lists, prices and timings as current as we can, but errors happen; a listing here is an invitation to enquire, not a binding offer. Text, photographs and the design of this site belong to us and may not be reused without permission. Please do not scrape, overload or attempt to break into the site — the booking form is for real bookings.

Links to Google Maps, WhatsApp or social platforms are theirs to run under their own terms; we are not responsible for what happens on them.

11. Liability

We carry out our work with the care and skill you would expect of a professional salon. Where something goes wrong on our side, our responsibility is limited to putting the service right or refunding what you paid for it. Nothing in these terms limits liability that cannot be limited under Indian law, including for death or personal injury caused by negligence.

12. Complaints

Tell us at the chair if you can — it is far easier to fix then. Otherwise call +91 91273 83838 or write to info@serenluxesalon.com and ask for the manager. We aim to reply within three working days.

13. Changes and governing law

These terms may be updated; the version on this page at the time of your booking is the one that applies. They are governed by the laws of India, and the courts at Hyderabad, Telangana have jurisdiction.