Cancellation & Refunds

Cancelling or moving an appointment

Call +91 91273 83838 or message us on WhatsApp with your booking reference — it looks like SL-8K3M2Q and is on your confirmation page. Give us 4 hours' notice and there is nothing further to do.

Moving an appointment is the same conversation. Tell us the day that suits you better and we will find the nearest slot, subject to the stylist being free. Bookings can be made up to 2 hours before the slot itself, so a same-day move is often possible.

Late arrival

We hold your slot for 15 minutes. After that, the treatment may have to be shortened to protect the guest booked behind you, or moved to the next free time. The price of a shortened service is unchanged, because the chair and the stylist were reserved.

No-shows

If you do not arrive and we have not heard from you, the booking is marked as a no-show. Nothing is charged. After repeated no-shows we may ask for a confirmation call before we hold a slot, or for a small advance on longer treatments — that is not a penalty, it is what stops a two-hour block being lost twice over.

If we have to cancel

Occasionally a stylist is unwell or a treatment overruns badly. We will call you as soon as we know, offer the next slot that suits you, and where the fault is ours we will make it right — usually a discount on the rebooked service. If you had paid anything in advance, you get all of it back, by the route it came in.

Bridal and long bookings

A bridal date blocks a studio, a senior artist and often a whole morning, so those bookings are confirmed with an advance agreed in writing when the date is held. Enquiring costs nothing and carries no obligation.

• Cancel more than 14 days before the date — the advance is refunded in full.
• Between 14 and 7 days — half the advance is refunded.
• Inside 7 days — the advance is held, but stays usable against a new date within three months, subject to availability.
• A trial that has already been done is chargeable in every case, because the artist's time was spent.

Packages and prepaid value

Packages are priced as a set because they are booked and delivered as a set. Once a package has been started, the sessions already taken are charged at their normal individual price and the balance is what remains refundable.

An unused package is refundable within 7 days of purchase. After that it stays valid for the period printed on the package and can be transferred to a family member — just tell us the name in advance.

Refunds on services already done

We do not refund a service you have sat through and accepted. What we do, and would much rather do, is fix it: come back within 7 days and we will correct the work at no charge. Tell us at the chair if something is not right — that is the moment it is easiest to put right.

Chemical services — colour, smoothening, keratin — depend on your hair's history and on aftercare. We will tell you honestly beforehand what is achievable, and a result within what we described is not grounds for a refund.

Products

Sealed retail products can be returned unopened within 7 days with the bill. Opened products cannot be taken back, for hygiene reasons, unless the product itself is faulty.

How refunds are paid

Back to where the money came from — UPI to the same handle, card to the same card, cash at the desk against a signed receipt. Bank timelines are the bank's; ours is three working days to send it.